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Our Service Standard.
Next-business-day answers, standard work in five business days, and rework at no charge when we miss. Its limits are stated up front.
- Covers
- Service levels we control
- Never covers
- Outcomes
- When we miss
- We redo the work at no charge
What we promise and what we never promise
What we stand behind
Service levels we control.
- TurnaroundAnswers by the next business day and standard work within 5 business days, inside coverage hours (Monday to Friday, 7 a.m. to 5 p.m. Arizona time). Urgent situations are faster; see How it works.
- Sources checked and datedEvery regulation we cite is checked against the official source and dated. If a cite is wrong, we correct it at no charge, usually within 3 business days.
- Rework at no chargeIf we miss a service level, we redo the work at no charge.
- Completeness of the cadenceEvery calendar item gets a reminder before it is due.
What we never promise
Outcomes we don’t.
- A regulatory resultRegulators decide that, not us.
- An injury rate or EMR resultNo injuries, and no injury-rate or EMR outcome.
- A prequal score, ISO audit, or regulatory outcomeWe prepare the file. The reviewer, auditor, or agency decides.
- That any document settles your complianceYou keep compliance responsibility.
If we miss a service level, we redo the work at no charge. Details are in your client agreement.Read Our Service Standard
01
Why it stops there.
We control turnaround, accuracy, and the cadence. We do not control regulators, injuries, platform reviewers, or auditors, so we do not promise them. You keep compliance responsibility.
02
Who checks the work.
Every deliverable passes a self-check, a quality check, a final read, and a review by a safety professional before it reaches you.